MeinVodafone App SMS Login & Internet Passwort funktioniert nicht

[marroh872]

Hallo weder Internet Passwort noch SMS Code funktioniert seit circa 2 Tagen nicht mehr. 

Habe bereits geschätzt 5 mal die App entfernt & reinstalliert und auch ältere APK Dateien der MeinVodafone App installiert überall exakt das gleiche. Wäre echt super nett wenn dies so schnell wie möglich behoben werden könnte da ich mich ohne App Bonus nur per WLAN einloggen kann und da funktionieren nur diese beiden Optionen zum Login 😟

[Chr1ssy]

@demico,

The best way to help you is to get in contact with us directly.

The number 0172 2290229 is for calling our callya team. The number 0172 2000229 is for messaging via WhatsApp or SMS. For the last one, our digital assistant TOBi will ask some questions in German (pls use a translator if needed). After you answered his question he will forward your msg to the team and they will support you in English. 

I'm sorry I can't give you any more help.

Kind regards

Chr1ssy

[demico]

@Chr1ssy Thank you.

1. as mentioned, the callya phone  0172 2290229  is not reachable. if you press "3" to connect with customer hotline, it always says "the number is not assigned". In such case, how can I reach callya team for help?

2. by messaging whatsapp, it directs me to "phone call" ......

[Chr1ssy]

@demico 

1. It' weird that you can't reach them by phone. 😳 I honestly don't know why it won't work. 

The 3rd point is for retrieving the unlock code. Pls use 2 for an agent to speak (in German) or 4 for an english speaking agent.

2. Just ignore the direction of TOBi for a call back and be persitent by being forwarded to an agent.

Regarding to the app problem, there sadly is a problem with the password at the moment so you can't log in. 

Pls try to login via the web version and change your password. Atferwards you should be able to log into the app again.

Kind regards

Chr1ssy

[demico]

Thank you!

1 “The 3rd point is for retrieving the unlock code. Pls use 2 for an agent to speak (in German) or 4 for an english speaking agent.”

-----> this is not the reality. Maybe you call the number yourself first. Press"3" is connecitng to hotline but always not reachable. 

2. I just tried to change my password, but still can't login app with user name or phone number. 

Do you know where I can find my data package information on web portal? 

[Chr1ssy]

@demico 

I just can give you the information which I have, sorry if they're wrong. 🥺

When you are on the start page, please click on the phone number/ subscriber on the menu button and then on overview.

BR Chr1ssy

[Destragon]

Es ist 4 Monate später und diese technischen Gründe die den SMS Login unmöglich machen sind immer noch nicht behoben worden?