1

Frage

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Antwort

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Lösung

Can't see any details about my account
goosfraba
Smart-Analyzer
Smart-Analyzer

Hi there,

 

After I connect to my account at Vodafone I can't see any details about my Cable Internet contract, receipts, etc...

Screenshot 2021-02-08 at 20.14.13.pngScreenshot 2021-02-08 at 20.15.14.pngScreenshot 2021-02-08 at 20.18.06.png

Can you please help?

Thanks!

3 Antworten 3
Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello goosfraba,

 

in which federal state do you live? Did you add another contract (for example mobile)? Can you see the details there? Have you tried different browsers and deleted both cookies and cache?

 

Kind regards

Claudia

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Hi Claudia,

 

Thank you very much for your reply.

 

I believe the issue is that in fact (after checking) I have two accounts. An old one (XXX) and a new one (XXX).

Apparently I only have access to the old one (XXX) which strangely shows the new address instead of the old one.

 

Can you somehow help unblocking this?

 

Many thanks and best regards

 

Persönliche Daten aus Datenschutzgründen gelöscht!

Claudia
Ex-Moderator:in
Ex-Moderator:in

Hello goosfraba,

 

did you cancel the old contract? Did you try and add the new one to your customer portal? You may also make a new account with the details from the new contract.

 

Kind regards,

Claudia

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