refund for returned modem
Dejablue79
Digitalisierer
Digitalisierer

Hello,

 

I have retuned my modem awhile ago and still did not receive a refund for it.

how can I check whats the status of it?

 

Thanks

13 Antworten 13

so... im missing about 50 euros.

Grit
Ex-Moderator:in
Ex-Moderator:in

Hello Dejablue79,

 

why is 50,- Euro missing? The refund was charged in 2 invoices, in January and February. We had also explained this to you. Of course, the connection is calculated, but the decisive factor is what we have debited. If there is a credit, we do not debit the created invoice. So please check your debits.

 

Regards

Grit

Bewertet hilfreiche Beiträge mit Likes und Sternen!

Screenshot 2022-05-04 at 07.38.25.png

Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello Dejablue79,

 

Please take a look at the invoices in your customer portal. In February, your remaining credit was offset and we only debited 2.51 euros. The invoice amount for February was 49.99 euros minus the remaining credit of 47.48 euros, resulting in the 2.51 euros debited to you.

 

I hope you can understand it better now.

 

Best regards

Nancy

Bewertet hilfreiche Beiträge mit Likes und Sternen!