No internet for more than 10 days after contract starts

[satish_a]

Hello community,

We have taken a new cable contract supposed to start by  Nov 1, 2025. I complained to Vodafone that I had no signal and technician has come to our home and told that cables are too old and it has no signal from Vodafone. So last week, some working people has come to dig the cables from ground and exchanged. Now still the technician has to come again to check router, modem etc.

The problem here is that I do not have internet completely for last 10 days, and I am fed up of calling customer care for excuses. 

Now I have bought an extra internet from a different provider for 1 month, so I request vodafone to refund my 1 month fees or give a cashback worth.

Thanks

Satish 

[seelo2010]

Not possible. 

[satish_a]

Sorry I am not expecting a single word answers. According to the agreed contract, I should have internet by Nov 1, and if it is not my problem to have old cables on the street, then Vodafone must give a solution.

[RobertP]

du befindest dich hier in einem reinen Kunden helfen Kunden Forum

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

[reneromann]

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@satish_a  schrieb:

Sorry I am not expecting a single word answers. According to the agreed contract, I should have internet by Nov 1, and if it is not my problem to have old cables on the street, then Vodafone must give a solution.

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No, according to your contract, Nov 1st would be the first day of service - if possible.

If there are any issues with the line, the initial activation will just postpone -- therefor you also only will have to pay the monthly fees from the day of the initial activation of the line.

And Vodafone is not required by law to provide you with any backup line or reimburse you any additional costs if the activation of the line is postponed due to unforeseen technical reasons.

[MasterScorpion]

Internet is now working? or do you have issues to get a new technician?

[satish_a]

Thanks for your response. If the billing starts from the activation date, I am pretty ok with that. 

[satish_a]

Internet is not yet working. I keep following up with customer support with the process of getting next appointment with the technician., but still did not receive any appointment with the technician,

could you please help me in this matter? thanks

[seelo2010]

Nobody can't help you here, it's customer to customer Community only.

[satish_a]

Hello,

I still did not find a proper solution from Vodafone. After the ground cables repair, a technician said the repair work was not done properly so no signal and the next day there was another technician told me that all is good :), I do not know who is correct. 

I am really fed up of requesting appointment calling Vodafone center, and then some third party firma and so on.

this is all testing ones patience to be honest. 

May some body tel me what would be the next step to take? thanks