Wrong address on contract – Need address update and new activation code

[PK1234]

I recently started a new Cable internet contract, but there is a mistake in my registered home address. Because the address is wrong, I am unable to receive the postal letter containing my activation code (Aktivierungscode / Bestätigungscode) to link my services to my "MeinVodafone" account.

Could a moderator please help me update my address in the system and trigger a new activation code letter to my correct address?

Please let me know when I can send you my customer details via Private Message (PN).

Thank you for your help!

[Peter_Co · Accepted solution]

You are in a customer-to-customer only forum, no support by or contact to Vodafone is available here. For support in English use WhatsApp. From the bot there you repeatedly request a Kundenberater until you get forwarded to a human agent. Responses then will take time, this is no live chat and requests are worked on in chronological order. This is the WhatsApp contact: 0172 1217212

[PK1234]

Thanks you for you answer. I have seen cases where the moderator could take action on this forum. I have already asked this question on WhatsApp a few days ago ago but received zero responses

[RobertP]

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@PK1234  schrieb:

I have seen cases where the moderator could take action on this forum.

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das war vor August 2022, da wurde hier der individuelle Support durch die Vodafone Moderatoren eingestellt

[PK1234]

Ok thanks for the clarification. I go back to WhatsApp then

[Dave05]

Hey PK1234,

if that was all, I will close up this thread. Thanks @Peter_Co and @RobertP for the help! 

Kind regards,

Dave05