Wifi Not working

[Sofya_T]

Hello! 
Could you please help me?

I cannot connect to my WiFi.

I believe it happens because my bank details were changed and the invoice for June was still withdrawn from old bank account and you might not have received the payment. 
Could you please advise if this is the case and if you can use new bank details for June payment?

I need WiFi and cannot wait a month until the next payment.

Thank you for your support!

Sofya

[RobertP]

check in customer portal for open invoices

[Sofya_T]

Hello,

yes, there is open invoice for June.

i have just made a manual payment to the Vodafone bank details indicated in my bill. Does it mean that WiFi should start working soon?

Sofya 

[RobertP]

could take some days  😞