Termination of my ongoing contract
Katyayani
Netzwerkforscher
Netzwerkforscher

Hello,

 

I was looking to terminate my contract which was around 2years old, but however I realised the earliest day for termination request has passed 15 days ago. I agree thats a mistake from my side.

Now would you be able to kindly help me in terminating the contract which I really do not need at this moment.

 

thanks in advance.

Katy.

1 Akzeptierte Lösung

Akzeptierte Lösungen
Lars
Moderator:in
Moderator:in

Hi Katy,

 

sorry for the late reply. The current contract can be terminated at the earliest on 10.06.2022. The notice period is 12 weeks before the termination date.

 

Best regards

Lars

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10 Antworten 10
Lars
Moderator:in
Moderator:in

Hi Katy,

 

There is nothing we can do. Unfortunately, the deadline has passed. Sorry. Why don't you need the contract anymore?

 

Best regards

Lars

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Katyayani
Netzwerkforscher
Netzwerkforscher

Hi,

 

That's very unlucky.

Actually I was sharing the Internet with my roomates, now I am alone so I do not need much speed as I have less devices and low usage than before.

Further, the price has become a burden for me. 

 

Regards

Katy. 

Lars
Moderator:in
Moderator:in

Hi Katy,

 

you have the option of switching to Red Internet & Phone 50 Cable for 29.99 euros per month immediately. That would be 10 euros less per month. A one-time fee of 9.99 euros would be charged and the term would restart at 24 months. Would that be an option for you?

 

Best regards

Lars

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Katyayani
Netzwerkforscher
Netzwerkforscher

Hi Lars,

 

thanks for the quick response. 

Just before I take a decision, could you please let me know the earliest termination date for the current contract?

 

thanks.

Katy.

Hello,

 

May I have a response for my request in my previous message. thanks and waiting.

 

Katy.

Lars
Moderator:in
Moderator:in

Hi Katy,

 

sorry for the late reply. The current contract can be terminated at the earliest on 10.06.2022. The notice period is 12 weeks before the termination date.

 

Best regards

Lars

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Katyayani
Netzwerkforscher
Netzwerkforscher

Hi,

 

Thanks for the reply. 

I feel its better for me. not to downgrade the contract and stay for long. I would rather prefer to cancel the current contract right now.

Could you please assist me in that? 

Regards

Katy. 

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello Katyayani,

 

I have taken care of the cancellation. You will receive the confirmation separately.

 

Do you have any other questions?

 

Best regards

Tina

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Katyayani
Netzwerkforscher
Netzwerkforscher

Hi Tina,

 

That's it, thank you very much.

 

Katy.