Termination of my ongoing contract

[Katyayani]

Hello,

I was looking to terminate my contract which was around 2years old, but however I realised the earliest day for termination request has passed 15 days ago. I agree thats a mistake from my side.

Now would you be able to kindly help me in terminating the contract which I really do not need at this moment.

thanks in advance.

Katy.

[Lars]

Hi Katy,

There is nothing we can do. Unfortunately, the deadline has passed. Sorry. Why don't you need the contract anymore?

Best regards

Lars

[Katyayani]

Hi,

That's very unlucky.

Actually I was sharing the Internet with my roomates, now I am alone so I do not need much speed as I have less devices and low usage than before.

Further, the price has become a burden for me. 

Regards

Katy. 

[Lars]

Hi Katy,

you have the option of switching to Red Internet & Phone 50 Cable for 29.99 euros per month immediately. That would be 10 euros less per month. A one-time fee of 9.99 euros would be charged and the term would restart at 24 months. Would that be an option for you?

Best regards

Lars

[Katyayani]

Hi Lars,

thanks for the quick response. 

Just before I take a decision, could you please let me know the earliest termination date for the current contract?

thanks.

Katy.

[Katyayani]

Hello,

May I have a response for my request in my previous message. thanks and waiting.

Katy.

[Lars · Accepted solution]

Hi Katy,

sorry for the late reply. The current contract can be terminated at the earliest on 10.06.2022. The notice period is 12 weeks before the termination date.

Best regards

Lars

[Katyayani]

Hi,

Thanks for the reply. 

I feel its better for me. not to downgrade the contract and stay for long. I would rather prefer to cancel the current contract right now.

Could you please assist me in that? 

Regards

Katy. 

[Tina]

Hello Katyayani,

I have taken care of the cancellation. You will receive the confirmation separately.

Do you have any other questions?

Best regards

Tina

[Katyayani]

Hi Tina,

That's it, thank you very much.

Katy.