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Frage

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Antwort

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Lösung

Terminating contract after moving overseas
aelzenaar
Daten-Fan
Daten-Fan

Hello,

 

I moved out of Germany in the middle of June 2023 and I sent notice of cancellation together with a copy of the Abmeldebescheinigung, my understanding is that my contract should be terminated with three months notice on receipt of the Abmeldebescheinigung. However I received a letter that the contract termination date will be April 2024, not 21/09/2023 as I calculate.

 

I have had a lot of trouble trying to contact anyone (e.g. I can only find a chatbot through the Contact page) especially as I am not in Europe so cannot telephone.

 

What is the best way to resolve this?

3 Antworten 3
RobertP
Giga-Genie
Giga-Genie

I will try Facebook but it looks like the same chatbot:

 

Hallo, TOBi ist unser neuer Service Assistent. Bitte hilf ihm beim Start: Schildere Dein Anliegen und teil ihm mit, ob es Mobilfunk, DSL oder Kabel betrifft.
 
Thanks though

stay persistent  😉

try words like "Kundenbetreuer" and "Kündigung"