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I moved out of Germany in the middle of June 2023 and I sent notice of cancellation together with a copy of the Abmeldebescheinigung, my understanding is that my contract should be terminated with three months notice on receipt of the Abmeldebescheinigung. However I received a letter that the contract termination date will be April 2024, not 21/09/2023 as I calculate.
I have had a lot of trouble trying to contact anyone (e.g. I can only find a chatbot through the Contact page) especially as I am not in Europe so cannot telephone.
What is the best way to resolve this?
I will try Facebook but it looks like the same chatbot: