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Frage

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Antwort

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Lösung

Terminate contract as Kabel internet is not available
siddharth23c
Daten-Fan
Daten-Fan

I have a 24 month cable internet connection contract in Berlin, but now I am moving to Karlsruhe (76199) during this ongoing contract. There is another 12 months for the end of this internet contract. While providing an address in myVodafone under relocation service, I am unable to mention exact apartment number but can only enter Street and hausnummer. The webpage doesn't allow me to enter the apartment number. Further, the new address doesn't have cable internet but offers DSL internet instead. In this case, I would like to terminate the contract but unable to find this option anywhere.

1 Antwort 1
Peter_Co
Giga-Genie
Giga-Genie

You report the move, then VF will check if your contract is available at the new location, if not VF will terminate the contract without you having to cancel it. If you have questions, use the Twitter/X or Facebook contacts listed below, support in English is available there:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292