Technician required for Cable socket installation

[chrisdancee]

Hello,

I just moved into my new apartment in Berlin, and am having trouble with the router installation. 

I have a 2 port socket in my wall, however the provided adapter is too wide and does not fit. 

Please could someone help me organise a technician to come out and fix this? Many thanks! 

[Nancy]

Hello chrisdancee,

I would be happy to help you. Please send me your customer number, name, date of birth and address by private message. Then get back to me here in this post.

Best regards

Nancy

[chrisdancee]

Sent you a message with the requested details. Thanks for the prompt response! 

[Nancy · Accepted solution]

Hello chrisdancee,

I have commissioned a technician for you. He will call you in advance to arrange an appointment. Let me know again if everything worked out.

Best regards

Nancy

[JoshPhillips]

Hi Nancy,

Im having a similar problem and have also sent you an private message with my details. 
Let me know if it's possible to help me as well 😃

Thanks!

[Torsten]

@JoshPhillips Please open your own thread for a solution. I'm closing this one now because the creator hasn't gotten in touch again.