My girlfriend and I got a cable internet contract last week monday (27.05.2024). On the website and during the process of ordering the contract, it said multiple times that we could add TV-Connect for "0€ per month" (I think it had something to do with us renting an apartment from a landlord). However, on the contract summary that we got, it says that it now costs 9.99 per month?
When I wanted to have a look or even cancel the contract from MeinVodafone, I was asked for a Kundennummer, which we don't have. We received two letters, one with a Service-PIN and another one with an activation code. We have also received the router. But no Kundennummer. Moreover, when I tried calling your customer service (which was recommended to me by your chatbot), I was also asked for that number. What am I supposed to do? I can't wait for ages to hopefully get that number if I want to cancel the contract during those 14 days!
