Still charged for terminated contract

[Djordje1]

Dear all,

I have canceled my contract *** based on the cancellation process months ago and returned my router end of June but I am still being invoiced for the contract. Can you please check this issue?

Best regards,
Djordje Lukovic

Edit: Customer number removed. 

[Lars]

Hi Djordje1,

I have looked at it. The move was reported by you on August 31, 2021. According to the regulations in force at this time, the end of the contract is 29.11.2021. I'll send you a copy of the termination confirmation from May by e-mail. You will receive a corrected invoice for the period after 29.11.2021. However, this will take a few more days.

Best regards

Lars

[Djordje1]

Hi Lars,

Thanks for checking. Originally I have canceled on myVodafone being the last day August 31st, after realizing that this means 31st August is a notice period and 3 months on top will be charged as penalties, I have called your call center to change this. Based on the agreement with your representative last month to pay was 31st August (June, July, Aug penalties). Attached is a proof of when the initial request was canceled. Can you see in the system with whom did i speak on that day as I was assured this is taken care of?

Best regards,

Djordje Lukovic

Edit: attachment with personal data deleted. Lars

[Lars]

Hi Djordje1,

in the relocation notification from May, the relocation date was August 31, 2021. This date then counts for the calculation of the 3 months.

Best regards

Lars