Still charged for terminated contract

[Djordje1]

Dear all,

I have canceled my contract *** based on the cancellation process months ago and returned my router end of June but I am still being invoiced for the contract. Can you please check this issue?

Best regards,
Djordje Lukovic

Edit: Customer number removed. 

[reneromann]

If you cancelled your contract because of a move to an address, where the contractually agreed services cannot be granted, you have to pay for 3 additional months from the day you left -or- the day you notified Vodafone. Given you left Germany end of June and your notification was sent at the same time, then you'd have to pay for at least July, August and September in accordance to the telecommunications act.

If you just cancelled the contract but without any special right to prematurely cancel the contract, your contract will run until the end of the contractual term as agreed upon - no matter if you return rental devices earlier.

[Thomas]

Hi Djordje1,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Djordje1]

I have canceled my contract in May.

[reneromann]

Have you also passed over any proof of relocation / deregistration?

Otherwise your cancellation will become active at the end of the contractual term, if you handed in your cancellation within the given notice period. If you were short on time with your cancellation request, then  your contract will have already auto-extended for another year, thus the cancellation will become effective after that period also passed on.

Just sending back the router doesn't mean anything.

[Lars]

Hi Djordje1,

We need all the data for matching that Thomas requested. You only sent us the customer number. We still need the name, date of birth and the connection address. Please send this via private message to Thomas and report back here in the thread.

Best regards

Lars

[Djordje1]

Sent private message to both you and Thomas. Somehow did not answer to the previous private message.

[Tina]

Hello Djordje1,

I'm still missing your date of birth.

Best regards

Tina

[Djordje1]

Sent a private message again, now including my date of birth. Why am I not receiving any private messages as asnwers, but only in public forum?

[Torsten]

Because you are primarily in a customer-help-customer forum. The personal data is requested as a PM, everything else is written publicly in the post.