Router doesn't see a connection after moving with Umzugservice

[mshsutov]

I successfully submitted a form (03.04.2022) to move my Vodafone internet connection to a new address. When I connect my router in the new apartment, the Network led blinks, and there is no connection. What should I do next to get the internet? I work from home: the internet is crucial for my work.

[mshsutov]

> Your move date was 01.05?

The official move date was 26.04.2022.

[Nancy]

Hello mshsutov,

I have taken care of your contract and terminated it. You will receive a written confirmation with the termination date. You can send our router back to the following address:

Vodafone Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Best regards

Nancy

[mshsutov]

I received. The contract termination date is 27.05. Why so? If the form on the Vodafone website worked correctly and informed me the transfer of my contract was not possible, I would terminate it a month earlier (03.04.2022 when I submitted the transfer request).

Could Vodafone change the date and fix the Umzugsservice form? 

[Nancy]

Hello mshsutov,

unfortunately, no earlier notification of relocation has been received, which is why this termination date applies. This date cannot be changed. I am sorry.

Best regards

Nancy

[mshsutov]

Hm. Do you mean that Vodafone didn't receive my transfer request on April 3rd? 

[Anett]

Unfortunately, we had not received any notification of relocation beforehand, sorry.

Best Regards

Anett

[mshsutov · Accepted solution]

Unfortunately, we had not received any notification of relocation beforehand, sorry.

Knowing the poor quality of Vodafone's service, I am not surprised that the form on the website does not work.

Just in case, I used a form under this URL https://kabel.vodafone.de/meinkabel/meine_kundendaten/umzugsservice. I hope Vodafone fixes it to avoid the problem for other customers.

[Tina]

That your first message was not successful is annoying. The form is basically fine. However, this simply means that we lack the basis.

If you have no further questions, I will close your post here.

Best regards

Tina