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Provider change stoped hence requesting contract cancellation
resolve
Netzwerkforscher
Netzwerkforscher
hi team,
 
I'm Harish CP from  xxxx81373 Munich. and my phone number is   +49- xxxxxxxxxxxx.
 
Recently, building\apartment management planned to move from M-Net to  Vodafone  therefore the below sales team ( vertriebspartner-vfkd.de ) helped us from  Vodafone  side for the provider change. 

 

  1. s.eder
  2. c.karr
Now all of the sudden the building\apartment management decided to continue with M-Net so the vodafone sales team requested me to contact the vodafone customer service to  cancel the contract
 
I have tried to reach Vodafone Customer Service but they are speaking only in German so it's very hard for me to reach them. Even Tobi Chat Bot is supporting only the German Language.
 
Note - M-Net offically confirmed that My M-Net Contract ends only by February  04th 2024 and my M-Net will be up and running untill the contract ends therefore I received an email from vodafone that vodafone internet will be available from  February  05th 2024 (Please find the attachment) but my vodafone contract ( xxxx6604)  start date is 04/19/ 2022 and the end date is 04/19/2024. 
 
Could you please help me to cancel my vodafone contract  ( xxxx6604). and Please let me know the process of returning the  vodafone router device. 
 
Thanks & Regards,
Harish CP
+49- xxxxxxxxxxxxxxx
 
Edit: @resolve Persönliche Daten entfernt, diese bitte nicht öffentlich posten. Gruss Methusalem1
1 Akzeptierte Lösung

Akzeptierte Lösungen
Nancy
Moderator:in
Moderator:in

Hello resolve,

 

I have completed the cancellation. You will also receive a confirmation. Don't forget to send back our router. I will cancel the number transfer.

 

Please excuse the inconvenience. Maybe you will think twice about switching to us when the end of your current contract is in sight.

 

Best regards and stay well

Nancy

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11 Antworten 11
Nancy
Moderator:in
Moderator:in

Hello resolve,

 

that is of course unpleasant if you are still tied down by this back and forth. Does your landlord want us to continue to supply the property or your connection?

Best regards
Nancy

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resolve
Netzwerkforscher
Netzwerkforscher

yeah I am really frustrated about this because Vodafone sales team walkin to our apartments and said that buidling\apartment managmened decided to move out of M-Net so they pushed me to sign the vodafone contract to use internet without any dowtime or hicups.  

 

I have shown my M-Net contract details to Vodafone sales team but they promised me that they will take care of the provider change and all the formalities now I have left alone. because M-Net said they will continue my contract and support till  February 4th, 2024. and still I am paying for M-Net.   

 

Vodafone said the connection will be available  from February 5th, 2024 after my M-Net Contract is over, I have enclosed the letter from Vodafone so Please find the attachment however Vodafone contract ending date is 04/19/2024 so it doesn’t make sense. Please terminate my contract and I am ready to handover the vodafone router device. Really I am worried about this situation. 

 

Edit: Removed attachment with client data. Please do not post personal data publicly.

resolve
Netzwerkforscher
Netzwerkforscher

To terminate only my connection because M-Net agreed to provide support for me till 4th, February 2024. 

 

I have send you a private message with some more details. 

Nancy
Moderator:in
Moderator:in

Hello resolve,

 

according to the documents, the contract with PYUR has been terminated and a supply agreement for television has been concluded.

 

This does not affect your contract with M-Net, which we cannot terminate earlier on your behalf.

 

What were you told during the consultation?
 

Best regards

Nancy

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resolve
Netzwerkforscher
Netzwerkforscher

Hi Nancy,

Vodafone sale team never said that its for PYUR and they said its for all the internet provider for the whole 81 apartment. I guess they have cheated me because I have specially  showed them about my M-Net contract detials  and they said they will take care the provider change and no need to worry about M-Net. 

 

Really this is not fair, I am not using PYUR then Why vodafone sales team walkin to my apartment and why they said my internet will go down and pushed me to take a contract from Vodafone. 

 

I have said clearly that I am using M-Net for Internet and I am not using any television.  and I have explained them about my M-Net plan details, speed and contract period.

 

Really I am super frustracted now. vodafone sales team cheated me and sold vodafone internet contract to me, Could you please reach out the vodafone sales team because they are not responsing to my emails and calls. 

 

Atleast vodafone sale team should have knowleadge enough to check my previous provider before selling it. 

 

 

 

resolve
Netzwerkforscher
Netzwerkforscher
Hi Nancy.

Let me explain what was happend. 

1. Vodafone sales team came to my apartment twice with the building\apartment management letter thinking that I am using PYUR internet and which was going to end by 4th April 2022 so on the second vist they sold Vodafone Internet Contract starting from 04/19/2022 and the end date is 04/19/2024 by telling that my internet will go down on 4th April 2022 were building\apartment management decided to move the internet connection to vodafone. In this situation vodafone sales team have no idea that I am using M-Net which is valid till 04th February 2024. (This is the first big mistake vodafone sales team has performed it.)

Before signing the contract,  I have explained them clearly about my existing M-Net plan, speed and contract timeline details but they pushed me to sign the contract to have an internet without downtime. and they promised me that they will take care of the provider change process and I dont need to do anything from my side.

2. Vodafone sale team have started the process so that I have recieved Vodafone Router and Vodafone service engineer came and establish the internet connection. On the same day Service Engineer provided many internet connection to other apartments in the same building because most of the other apartments were using PYUR.

3. then vodafone team have started the provider change process for me. In that automatically My M-Net contract has been canceled by mentioning that My M-Net contract will be ended only by 04th February 2024. so vodafone send me an email that vodafone internet connection will be avaliable from 05th February 2024. And then I realised vodafone sales team has done a big mistake to me.

Now all these things are happend so lets talk about upcoming things.

1. My M-Net will be up and running till 04th February 2024 based on my existing M-Net contract and I will be paying for M-Net so this can't be changed from my end because M-Net contract has been agreed from my side.

2. And then provider change will take place and vodafone internet will be avaliable from 05th February 2024.

3. I will be start paying to Vodafone only from 05th February 2024 untill end of my vodafone contract which is 4th April 2024. this is okay for me to pay for threee months (Febrauary 2024, March 2024, April 2024).

Based on this situation can you please confirm that I will be paying to vodafone only from 05th February 2024 to 4th April 2024. If not we need to terminate this contract because I can not suffer mistake made by Vodafone sales team.

Please discuss this situation with your management and come up with good solution.

Thanks & Regards,
Harish CP
Nancy
Moderator:in
Moderator:in

Hello resolve,

 

thank you for your detailed description.

 

What I can offer you is to terminate the contract immediately. Let me know if you agree.

 

Best regards

Nancy

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resolve
Netzwerkforscher
Netzwerkforscher

Hi Nancy,

 

Please go-ahead and terminate my contract.  

 

Thank you so much for your help and understanding my situation.  I really appreciate all your help. 

 

Thanks & Regards,

Harish CP

Nancy
Moderator:in
Moderator:in

Hello resolve,

 

I have completed the cancellation. You will also receive a confirmation. Don't forget to send back our router. I will cancel the number transfer.

 

Please excuse the inconvenience. Maybe you will think twice about switching to us when the end of your current contract is in sight.

 

Best regards and stay well

Nancy

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