Provider change stoped hence requesting contract cancellation

[resolve]

hi team,

I'm Harish CP from  xxxx,  81373 Munich. and my phone number is   +49- xxxxxxxxxxxx.

Recently, building\apartment management planned to move from M-Net to  Vodafone  therefore the below sales team ( vertriebspartner-vfkd.de ) helped us from  Vodafone  side for the provider change. 

1. s.eder
2. c.karr

Now all of the sudden the building\apartment management decided to continue with M-Net so the vodafone sales team requested me to contact the vodafone customer service to  cancel the contract . 

I have tried to reach Vodafone Customer Service but they are speaking only in German so it's very hard for me to reach them. Even Tobi Chat Bot is supporting only the German Language.

Note - M-Net offically confirmed that My M-Net Contract ends only by February  04th 2024 and my M-Net will be up and running untill the contract ends therefore I received an email from vodafone that vodafone internet will be available from  February  05th 2024 (Please find the attachment) but my vodafone contract ( xxxx6604)  start date is 04/19/ 2022 and the end date is 04/19/2024. 

Could you please help me to cancel my vodafone contract  ( xxxx6604). and Please let me know the process of returning the  vodafone router device. 

Thanks & Regards,

Harish CP

+49- xxxxxxxxxxxxxxx

Edit: @resolve Persönliche Daten entfernt, diese bitte nicht öffentlich posten. Gruss Methusalem1

[resolve]

Hi Nancy,

Yeah sure, I will send back the router. 

Thank you so much for terminating the contract.  

you have done an amazing job. I have recieved a timely support from you please keep up the good work.  

Best regards,

Harish CP

[Nancy]

Hello resolve,

I am happy that I was able to help you.

You received the return note together with the router. Unfortunately, I cannot create and send a new one. Please send the router to the following address:

Vodafone Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Best regards

Nancy