Moving my internet within Berlin

[Huna]

Good afternoon, 

I have moved to a new address; and when I checked online it showed that Vodafone can provide internet. Hence, I went to Vodafone shop to request the change of address and someone from the company was supposed to come on 15 July to check the setting at the new address. However, no one came! I emailed the Vodafone shop and I got no reply, and now I am using my phone internet for the past days! 

Customer No. XXX

Please advice on how this can be sorted. 

Best, 

HH

Persönliche Daten aus Datenschutzgründen gelöscht 

[andreasabaad]

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum. 

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954