Dear Sir / Madam,
I have moved to new address within the same city in Nuremberg. At new address I already have Vodafone Internet as part of my rental contract and hence would like to terminate my contract.
My Contract start and end date:
Start of contract: 10/30/2019
Earliest possible contract end: 10/30/2021
Last possible receipt of termination until: August 6th, 2021
I went through this article:
https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Au%C3%9Ferordigte-K%C3%BCndigung-we...
As per Scenario 3 mentioned in above link, I can prematurely end my contract.
I tried called customer care (08006647073) for canceling the contract unfortunately there was no English help
So what should be my next step?
1. Should I fill up the contract end form at the following link:
https://kabel.vodafone.de/kontakt/formular
and mention the above reason for ending the contract and also attach my rental agreement?
Or do you I need somehting more to attach?
Question
1. Will above step will end my contract?
Or do I need to do something additional step to end the contract apart from returning the device?
2. From which month I wont be charge for the internet? As its premature end with valid reason.
3. For Device Return: Cable Router Address is as follows correct?
Vodafone Deutschland GmbH
c / o DHL Paket
Am Tower 222
90475 Nuremberg
Since I didnt received any return address sticker similar to my old DSL router.
Any help is appreciated
Thanks and regards,
