Just moved in - Vodafone cable internet service not available

[Ste6]

Good Morning,

I've just received a Fritz box and I've connected it all up but there's no internet connection.

After registering with the customer services and using the connection wizard I have this message which I've translated-

"The internet, telephone and TV don't work on your connection. We're sorry. We will make sure that you can use it again quickly.

Affected by the disorder:

Impairment or failure of several services "

My question - Is there an engineer coming to fix this, that I haven't been told about or is there greater problem?

Thanks

[Ste6]

So now when I look for the cable max 1000 tariff I'm told it's not available in my area. I'm not sure how I would have ordered the package if it was unavailable?

[Wallace]

Hi Ste6,

welcome to our community.

I'll be happy to take a look. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace