Internet connectivity and billing

[JamesNorton]

Hello, since the start of my contract the connectivity has been either poor or dropping in and out! I have now replaced all cabling and moved the router but now, my laptop, situated 2 m away has trouble picking up the internet! Can you advise please as I am paying for a service that is not being fully provided.

Also, since opening my contract with you, my monthly bill is never the same and emails to you go unanswered.

Please can you contact me before I cancel my contract?

Customer Number ***

Edit @JamesNorton: Number deleted, don't post it in public. Regards ^jgk

[Tina]

Hello JamesNorton,

first of all, welcome to our community. Nice that you are here.

Before I can help you, please tell me in which state you live.

Best regards

Tina

[JamesNorton]

Hello Tina, I live in Celle, 29223. Lower Saxony.

[Tina]

Hello James,

thank you. For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina