Internet Contract - Extraordinary Terminal - New Address

[basso_br]

Hello guys ! 

I moved to I new appartment where there´s no Vodafone Cable. 

I tried to contact Vodafone by mail to cancel the contract, but no reply. 

Then I went to a Vodafone Store where the guys helped me to check and confirm that Vodafone could not provide internet service at my place and then opened a contract cancellation request in the system with a protocol.

I tried to contact Kundencenter by e-mail to check the status of my request and they answered me saying that I should open a new tread here to check my case. So here I´m asking for your feedback about my contract termination. 

Protocol: ***/ KA

Awaiting for your reply ! 

Edit: Number removed

[MasterScorpion]

Appartment in the same building ? 

[basso_br]

Hi ! Nope ! I moved to another neighborhood. Same town!

[MariaK]

Hello basso_br,

in which state do you live?

Many greetings,

Maria

[basso_br]

Hello dear.  

I'm living in Hamburg now. 

[R4mona]

Hi basso_br,

since you wrote that you continue to live in the same city, I assume that you were previously a Vodafone Kabel Deutschland customer?

Kind regards

R4mona

[basso_br]

Hi Ramona, 

Yes ! I have internet cable contract that Vodafone can not provide the service at my new address. 

Than I requested an Extraordinary Termination due to the technical impossibility. I have the protocol of this requirement. Also have the receipt of the letter I sent, but no one can answer the status of my request. I still paying for a service that Vodafone cannot provide. That´s not fair. I just want Vodafone answer when the contract will be cancelled and they will stop to charge me. 

[R4mona]

Hey basso_br,

thanks a lot for your update.

We'll be happy to take a closer look at the process for you. Please be so kind and send us a private message with the following data: Customer number, name, address (old and new), date of birth, state and current cell phone number.

Please let us know as soon as the message is out. Then we will get an overview.

Kind regards

R4mona

[basso_br]

Dear Ramona, 

Private message sent. Tks ! 

[Lars]

Hello basso_br,

I have found the letter dated 02.12.2021. According to the Telecommunications Act, I have now terminated your contract to 31.01.2022. You will receive written confirmation in due time.

Best regards

Lars