I have paid my invoice and still charge late payment

[CWHo]

I have moved away from Germany and one month ago you sent me an invoice which should be the last payment of my broadband. I have settled it and few days ago your company sent me an invoice with a late payment penalty again. Would you please check your accounting department and cancel the latest invoice?

Attached please find the invoice you sent me. And I have settled it on 20 Aug 2021. 

This is very disrupting.

[Torsten]

Have you submitted a copy of the de-registration certificate? Only then does the special right of termination apply according to the German Telecommunications Act §46. Please note that the notice period is 3 months from the moving date, as long as you have to continue to pay. You also have to send the cable router back at the end of the contract, otherwise you will be billed for it.

[Stephan]

Hi CWHo,

how long did it take from getting the invoice until you paid it? And have you checked, that your payment was correct?

If the payment took too long or was not carried out correctly, such dunning fees may apply.

Regards

Stephan

[CWHo]

I have already sumbitted my de-regrestation notice and I had to pay the 3-month fee still which is fine. 

ABut the last payment did not pass though because I had already cancelled my bank account.

And it was fine that I had to pay a bit extra because it was my fault, and thus I have paid that when i first knew it. I transferred the money more than a month ago. but now your accounting department still issue another invoice to me saying that they have not receive the money. would you please ask your accounting department to check the payment at around 19th Aug? I have input the reference number when i transferred the money and it would be easy to find that out.

[Thomas]

Hi CWHo,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Lars]

Hi CWHo,

there is no receipt of payment in August. Here the remaining amount for the July invoice and fees is still open. Which IBAN did you transfer to?

Best regards

Lars

[CWHo]

The IBAN is DE13 3807 0059 0045 3357 00

and I quoted a reference "Verwendungszwecks 100***" in it. You can see the attachment.

Edit Verwendungszweck edited and deledet attachment. Lars

[Lars]

Hi CWHo,

the colleagues have found the payment now. You can ignore the letters. All outstanding amounts have been settled.

Best regards

Lars