I have not received the cable router box

[silviang]

Hello,

I placed an order on 11/10/2021 for "Red Internet & Phone 250 Cable U". I was told that I will be receiving the cable router box on 11/16/2021 but it has not arrived. I would like to know if there is any delay or any other problem. My customer number is: ***

Thank you!

Edit: Customer number removed

[silviang]

Hello,

After waiting for so long and not getting any resolution to this, I requested for the contract to terminated.

I am not able to make use of the internet service since I need to install it first. I will find an alternate solution.

I already sent an email requesting the termination at Widerruf@unitymedia.de 

I do not know if there is anything else to do.

Thank you,

Silvian

[R4mona]

Good morning silviang,

Please excuse my late feedback. Unfortunately, it takes us a little longer to reply at the moment.

I saw in my system that your contract or order was cancelled yesterday. I am very sorry about that.

Have you found another solution for yourself?

Kind regards

R4mona