How to end Vodafone contract

[Airamaria]

Hello,

I changed from Vodafone to Magenta and the technician has just come home to install the new router.

I have already emailed Kabelcom to end the contract with them and they replied they will end it on 21 July 2023. 

When will the Vodafone contract end? How do I send the Vodafone router back?

Thank you 

Maria

[R4mona]

Hi @Airamaria,

Please excuse my late feedback. 😞

In order to be able to take a closer look at your request, we need further data from you. Please send us this information via one of the following contact channels.

Kind regards
R4mona

[Airamaria]

Hi, 

thank you for your reply. 

So you mean I have to send a letter by post to "Address for cables: Vodafone Germany GmbH - Customer Service - 40874 Ratingen"? What to write in it? Do I also send the router back to this address or do I have to wait for a reply first? Don't you have a mail address instead of a physical address where to send info? 

I asked Check24 to change my plan from Vodafone to Magenta, so I think the contract with Vodafone is automatically ended, it that correct? 

Maria