am 29.06.2023 11:12
Hello,
I changed from Vodafone to Magenta and the technician has just come home to install the new router.
I have already emailed Kabelcom to end the contract with them and they replied they will end it on 21 July 2023.
When will the Vodafone contract end? How do I send the Vodafone router back?
Thank you
Maria
am 30.06.2023 11:25
Hi @Airamaria,
Please excuse my late feedback. 😞
In order to be able to take a closer look at your request, we need further data from you. Please send us this information via one of the following contact channels.
Kind regards
R4mona
am 30.06.2023 12:59
Hi,
thank you for your reply.
So you mean I have to send a letter by post to "Address for cables: Vodafone Germany GmbH - Customer Service - 40874 Ratingen"? What to write in it? Do I also send the router back to this address or do I have to wait for a reply first? Don't you have a mail address instead of a physical address where to send info?
I asked Check24 to change my plan from Vodafone to Magenta, so I think the contract with Vodafone is automatically ended, it that correct?
Maria