How to cancel Sicherheitspaket [CableMax 1000]

[novad]

Hello!

I would like to know how to cancel the Sicherheitspaket from my CableMax 1000 contract. I don't see an option to cancel it on "MeinVodafone" profile, there I can only find the activation code and download link.

I recently moved to Germany and I'm still learning the language, so contacting Support by phone hasn't been successful so far.
And the only other support option I get is the TOBI bot, which sent me a link to cancel the Sicherheitspaket but it doesn't work as it just redirects me to the "MeinVodafone" page as before.

Thanks in advance for the help, 

Best regards,

Daniel

[Lars]

Hi Daniel,

which German state do you come from?

Best regards

Lars

[novad]

Hi Lars!

I'm in Nordrhein-Westfalen.

Best regards,

Daniel

[Chr1ssy · Accepted solution]

Hi Daniel,

it's a pleasure for me to cancel the option for you.

Therefore I need a pm with following information:

- complete name

- costumer number

- date of birth

BR Chr1ssy

[novad]

Thank you Chr1ssy, I just sent you a dm with all the information