Follow up on bonus credit issue

[Jan_Chan]

I applied internet package via telephone with the salesperson and she told me that I will receive bonus credit from 3 parts. first regular bonus as a first entry, second bonus from sale person which is her, and last one from a referral program (as my friend who is a current Vodafone user recommended me). Salesperson also informed that I will saw those credit on my invoice however when I received the invoice there is credit is only from first part. I already complained to Vodafone and ask for an investigation 2 weeks ago but never received any update.  I would like to have any update on my case also with the bonus and package I applied for.

[Lars]

Hi Jan_Chan,

through which contact channel did you send the complaint? Did you ask there again? What kind of contract (DSL, cable, mobile) are you talking about and which German state are you from?

Best regards

Lars

[Jan_Chan]

Yes, I contacted them again via whatsapp. but they didn't have any update even worst they didn't seem to have any record on my case and asked me to send an email instead (after wait for 2 weeks update from the support team). I can speak German so a phone call is not an option. I can't even pass auto bot.

[Thomas]

Hi Jan_Chan,

please answer the questions about the type of contract and which federal state you come from.

Regards

Thomas

[Jan_Chan]

Hi Thomas,

The contract is for Hamburg and the type of contract is Red Internet 100 Cable for minimum 2 years.

Thank

Jan

[Thomas]

Hi Jan_Chan,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Thomas]

Hi Jan_Chan,

you have received credits totaling 129.99 euros. That's pretty decent so far. The refer-a-friend program can only be booked via a link or the designated hotline. Unfortunately, this has not been done and can not be taken into account subsequently.

Regards

Thomas