English support needed - change in plan

[rajeev]

Hello,

I would like to reduce my Vodafone connection speed. Please help me.

Regards,
Rajeev

[Thomas]

Hi rajeev,

there is no contract between us and Mnet. I think the consultant didn't mean it that way with the takeover. If then he meant the transfer of the number to us. Then that would not have happened with the double payment. I had already explained this above.

Regards

Thomas

[rajeev]

Hello,

Today, I have received a bill of 53 Euros + I have to pay for MNet. Thank you for excelent service.

My new request: Can you please change my plan to lowest tariff, so that atleast I can reduce my lose?

Atleast process this request please

[Thomas]

Hi rajeev,

yes that is possible. You will then get a new term of 24 months.

Regards

Thomas

[rajeev]

Yes, I understand.

I dont mind if the contract period is extended. I have cancelled my Mnet connection, which will end on March next year.  Till then I have to pay for 2 connections. And at the end of March, I am planning to update the connection speed of Vodafone. Which will again extend the contract period. But this is what I am planning to do reduce my lose.

So please update my plan to lowest possible tariff immediatly.

[Nancy]

Hello rajeev,

I have changed your rate to Red Internet & Phone 50 Cable for 29.99 euros/month. You will also receive a confirmation.

Do you have any questions?

Best regards

Nancy

[Torsten]

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board.