English support needed - change in plan

[rajeev]

Hello,

I would like to reduce my Vodafone connection speed. Please help me.

Regards,
Rajeev

[Thomas]

Hi rajeev,

please don't get me wrong. The contract has been running since 27.10.2020. You are only now complaining that something is wrong. You had 14 days after signing the contract to revoke it. We have informed you by e-mail that we are missing data for the provider change. Unfortunately, there was no response. Therefore, we have canceled the change in March and informed you about it. Whatever the consultant said on site, in this case we are dependent on your cooperation, which unfortunately did not take place.

Regards

Thomas

[rajeev]

I was not aware any such communication between you and me. I started complaining not now. I have sent an email already to you on Feb14 regarding this. From my email id.

Can you please check it?

Can you please mention where you have send me the information regarding cancelation of the previous contract?

[Thomas]

Hi rajeev,

i see the mail from February. The colleagues have referred you to the forum. Unfortunately, there is nothing more to see.

Regards

Thomas

[rajeev]

I just checked my email.
I couldn't see any reference regarding the reference to forum in email. And I am not seeing any solution to problem now. And the promise from Vodafone is not fulfilled. I don't feel like continue the relationship with Vodafone anymore. I would like to cancel my connection. Please do so with immediate effect.

Thanks,
Rajeev

[Thomas]

Hi rajeev,

the contract can only be terminated at the end of the term. Please use the contact form for this purpose.

Regards

Thomas

[rajeev]

Hello Thomas,

Can you please explain the meaning of term?. Is is end of a quarter or something like this?

Regards,
Rajeev

[Tina]

Hello rajeev,

the contract is concluded for a fixed period (24 months). This is called the minimum contract term. You can cancel the contract at the end of this term. It is important that the cancellation is received by us at least 3 months before.

Best regards

Tina

[rajeev]

Hello Tina,
When I contacted M.net regarding my connection, they said that there is no contract between mnet and Vodafone. Now I am paying for both you and Mnet. I cannot do it. How can you win a customer by simply lying?

If there exists a contract between you and Mnet can you please send it to me?

[Thomas]

Hi rajeev,

what do you mean by contract between Mnet and us? Why should there be a contract?

Regards

Thomas

[rajeev]

Hello Thomas,

Sorry for the late response.

I will tell you the background.

I have received the Vodafone connection from a Service person from Vodafone. I never approached Vodafone for a connection. Back then, I was a happy customer of M.Net and one day this person came to my apartment and informed that in the building Vodafone taking over the service from M.Net and I need to change the connection from MNet to Vodafone. He also promised that the MNet connection will be disconnected by Vodafone and till that time no charges are deducted from my account. And I will get the money for sending the router back to MNet.

When I contacted MNet recently, then they told me that there is no contract exist between MNet and Vodafone for my apartment. Now I want this contract between you and MNet, so that I cancel either of your connection and stop deducting money 2 times for Internet connection.