Hi good afternoon,
I just called the hotline below, but my colleagues told me there were no offers for me. They also said if I want to stay with Vodafone, then I have to pay at least 27.99€/month instead of 19.99€/month.
I would also like to inform you that before the move I called the hotline and the colleagues said if I extended my contract then mine will stay like this for €19.99/month.
This email says that if I want to extend my contracts, I will receive a personal offer from Vodafone and can save up to €150.
Please check if the offer is correct.
If that offer is correct then I can have my advance extension.
Really disappointed!!
You sent emails to trap the customers with different offers but in real you don’t offer any discount. I am customer of Vodafone since 4 years and I had a good experience but I think now Vodafone ist a good choice.
Why you lie to customers only to trap them.
1. before moving from Kiel to Dessau I had a conversation with Customer Service and the lady said ok If you want to extend the contract you tariff will stay same and you will the same amount 19.99€/months. ( you can listen die recorded call and investigate it)
And now you are saying we can’t offer/ we don’t have this offer etc .
What the hell this .
I am waiting for your response.
Old customer no. ***
New Customer no. ***
Thanks
Edit: customer number deleted. Lars
