Gelöst: Contract Cancelation

basso_br · ‎12.10.2021

Good afternoon,

I´ve changed apartment and would like to cancel the contract - my new home is not supported by Vodafone.

Please let me know when I can send the router - I would like to keep mine and my wife´s phone as prepaid, and cancel the third phone we have on my account. Can you please confirm what has to be done?

Thank you !

Bruno

Torsten · ‎12.10.2021

You have to report the move via the moving service in MeinVodafone or MeinKabel. If you are a customer of Vodafone West (North Rhine-Westphalia, Hesse or Baden-Württemberg), you can also write an email. If you cannot use the connection in your new apartment, it will be terminated with a notice period of 3 months in accordance with Section 46 of the Telecommunications Act.
You cannot use prepaid landline numbers, they are always linked to a landline contract. You can port the numbers to a SIP provider such as sipgate.de and use them there. This will cost you € 11.44 for the outgoing port and will only work at the end of the contract.

Lösung in ursprünglichem Beitrag anzeigen

Torsten · ‎12.10.2021

You have to report the move via the moving service in MeinVodafone or MeinKabel. If you are a customer of Vodafone West (North Rhine-Westphalia, Hesse or Baden-Württemberg), you can also write an email. If you cannot use the connection in your new apartment, it will be terminated with a notice period of 3 months in accordance with Section 46 of the Telecommunications Act.
You cannot use prepaid landline numbers, they are always linked to a landline contract. You can port the numbers to a SIP provider such as sipgate.de and use them there. This will cost you € 11.44 for the outgoing port and will only work at the end of the contract.