Changing address
Lenar
Smart-Analyzer
Smart-Analyzer

Hi!

 

I've tried to use Umzugsservice to move my contract to a different address. I've put my new address and got this screen:
Screenshot 2021-04-27 at 11.24.33.jpg

I clicked "Zum Angebot" and saw this:

Screenshot 2021-04-27 at 11.27.58.jpg

Is it possible to change the address online?

1 Akzeptierte Lösung

Akzeptierte Lösungen
Lars
Moderator:in
Moderator:in

Hi Lenar,

 

I’ll give your details to the responsible colleagues. They will contact you or me as soon as possible. If they contact you, please give me a feedback here. If I hear anything from my colleagues, I’ll get back to you.

 

Best regards

Lars

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Lösung in ursprünglichem Beitrag anzeigen

7 Antworten 7
Lars
Moderator:in
Moderator:in

Hi Lenar,

 

it looks like Internet via cable is not available at the new address. Therefore, a DSL connection is suggested as an alternative. Hence the reference to the phone number. Have you called there?

 

Best regards

Lars

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Lenar
Smart-Analyzer
Smart-Analyzer

I've tried, but unfortunately, my German is not enough to explain the situation 😞 Called several times but was not lucky enough to get an English-speaking operator.

Lars
Moderator:in
Moderator:in

Hi Lenar,

 

I'll see if I can organize a callback from colleagues.

 

Please send me the following data via private message:

 

- Customer number

- Name

- Date of birth

- current address

- new address

- phone number for callback

- time frame in which you can be reached well.

 

Write briefly here in the thread when you have sent the PM.

 

Best regards

Lars

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Lenar
Smart-Analyzer
Smart-Analyzer

I've sent you the PM. Thanks!

Lars
Moderator:in
Moderator:in

Hi Lenar,

 

I’ll give your details to the responsible colleagues. They will contact you or me as soon as possible. If they contact you, please give me a feedback here. If I hear anything from my colleagues, I’ll get back to you.

 

Best regards

Lars

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Lenar
Smart-Analyzer
Smart-Analyzer

Your colleague has called. He terminated my cable contract and signed me up for a DSL at my new address. Thank you very much!

Grit
Ex-Moderator:in
Ex-Moderator:in

Hi Lenar,

 

i’m glad it worked out so quickly.  I'll close the thread.

 

Regards

Grit

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