Changing address

[Lenar]

Hi!

I've tried to use Umzugsservice to move my contract to a different address. I've put my new address and got this screen:

I clicked "Zum Angebot" and saw this:

Is it possible to change the address online?

[Lars]

Hi Lenar,

it looks like Internet via cable is not available at the new address. Therefore, a DSL connection is suggested as an alternative. Hence the reference to the phone number. Have you called there?

Best regards

Lars

[Lenar]

I've tried, but unfortunately, my German is not enough to explain the situation 😞 Called several times but was not lucky enough to get an English-speaking operator.

[Lars]

Hi Lenar,

I'll see if I can organize a callback from colleagues.

Please send me the following data via private message:

- Customer number

- Name

- Date of birth

- current address

- new address

- phone number for callback

- time frame in which you can be reached well.

Write briefly here in the thread when you have sent the PM.

Best regards

Lars

[Lenar]

I've sent you the PM. Thanks!

[Lars · Accepted solution]

Hi Lenar,

I’ll give your details to the responsible colleagues. They will contact you or me as soon as possible. If they contact you, please give me a feedback here. If I hear anything from my colleagues, I’ll get back to you.

Best regards

Lars

[Lenar]

Your colleague has called. He terminated my cable contract and signed me up for a DSL at my new address. Thank you very much!

[Grit]

Hi Lenar,

i’m glad it worked out so quickly.  I'll close the thread.

Regards

Grit