Frage
Antwort
Lösung
am 05.12.2022 15:30
Hi I am using Red Internet & Phone 1000 Cable for more than 2-years now and want to switch to lower package and my usage is not as before anymore.
I have a couple of questions:
I am very confused.
This is the package I want to shift to:
Thanks in advance.
Best regards,
Sikandar
am 05.12.2022 16:48
A tariff downgrade only works after cancellation or after the minimum contract period has expired and cannot be booked in self-service. Only customer service or, after receipt of the cancellation, customer recovery can book this for you, whereby you can only reach customer recovery by telephone and the service is only offered in German.
Please also note that you can only switch to the current tariff portfolio (GigaZuhause), which is sometimes significantly more expensive than the previous Red tariffs.
The pure booking of the Homebox 6690 has nothing to do with a tariff change or a tariff downgrade, this is only an option with a term of at least 6 months, the price of which comes on top of your tariff price.
am 05.12.2022 18:00
Hi All,
I have been using Red Internet & Phone 1000 Cable for about two-years now and I want to switch to a lower package (a more economical) and I found HomeBox Fritz!Box 6690 which seems interesting.
I am a little confused, I have a few questions:
Thanks in advance.
Best regards,
Sikandar