Change tarrif after 1 year / Cable

[SpinalT]

I have had Red Internet  & Phone 1000 Cable for over a year, and would like to change to a lower tarrif. There is no self-service option.  The speed i get typically is maximum 250mb (with lan cable), so paying  €69.99 for 1000 is not so nice.

Can i change this via a forum representative?

Thanks

[Lars]

Hi SpinalT,

can you tell me which German state you are from? Does the order confirmation state that you can switch after 12 months?

Best regards

Lars

[SpinalT]

Hi Lars, 

I live in Hamburg.  Its difficult to find that information on mein.vodafone.de

Vodafone web shows: 

Vertragsbeginn: 16.11.2019

Frühestmögliches Vertragsende:16.11.2021

Letztmöglicher Kündigungseingang bis:23.08.2021

[Tina]

Hello and many thanks.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[SpinalT]

PM sent. 

[Nancy]

Hello SpinalT,

please check the date of birth again. This does not quite match with the one deposited with us. Write me this by private message and report back here in the thread.
 

Best regards

Nancy

[SpinalT]

PM sent to Tina with ID scan. 

[Thomas]

Hi SpinalT,

what bandwidth do you want to switch to?

Regards

Thomas

[SpinalT]

Hi Thomas, 

I would happy with:  250 Mbit/s down (assumed 25 Mbit/s up)

Thanks

Paul

[Nancy]

Hello SpinalT,

I can offer you a switch to Red Internet & Phone 200 Cable for 39.99 euros/month. If you agree, just let me know and I'll get everything ready for you.

Best regards

Nancy