Frage
Antwort
Lösung
am 04.06.2021 09:34
I have had Red Internet & Phone 1000 Cable for over a year, and would like to change to a lower tarrif. There is no self-service option. The speed i get typically is maximum 250mb (with lan cable), so paying €69.99 for 1000 is not so nice.
Can i change this via a forum representative?
Thanks
am 04.06.2021 16:13
Hi SpinalT,
can you tell me which German state you are from? Does the order confirmation state that you can switch after 12 months?
Best regards
Lars
am 04.06.2021 19:02
Hi Lars,
I live in Hamburg. Its difficult to find that information on mein.vodafone.de
Vodafone web shows:
Vertragsbeginn: 16.11.2019
Frühestmögliches Vertragsende:16.11.2021
Letztmöglicher Kündigungseingang bis:23.08.2021
am 07.06.2021 12:30
Hello and many thanks.
For a closer look send me the following informations in a private message:
full name
date of birth
address
customer number
Write a short reply here afterwards.
Best regards
Tina
am 08.06.2021 12:14
PM sent.
am 09.06.2021 13:38
Hello SpinalT,
please check the date of birth again. This does not quite match with the one deposited with us. Write me this by private message and report back here in the thread.
Best regards
Nancy
am 12.06.2021 12:54
PM sent to Tina with ID scan.
am 14.06.2021 07:37
Hi SpinalT,
what bandwidth do you want to switch to?
Regards
Thomas
am 14.06.2021 09:45
Hi Thomas,
I would happy with: 250 Mbit/s down (assumed 25 Mbit/s up)
Thanks
Paul
am 15.06.2021 11:23
Hello SpinalT,
I can offer you a switch to Red Internet & Phone 200 Cable for 39.99 euros/month. If you agree, just let me know and I'll get everything ready for you.
Best regards
Nancy