Change tarif to lower speed

[grogerome]

Hello,

My current Internet contract with Vodafone is Red Internet & Phone 1000 Cable, which started on January 2020.

When I choose the tarif I was told that I could switch it to save some money after some time.

I would like to go to 250Mbit instead of 1Gbit but can't find where to change it on my account.

Is it possible to change it online? If so, where can I find the setting?

Thank you

[reneromann]

No, you have to call the customer care - but please note that service there might be only granted in German language...

[strg-alt]

The change can be done here in this forum. Better don't call the customer service, escpecially if you are not fluent in German. Just wait for a moderator, can take a couple of days.

[Grit]

Hello grogerome

you cannot change it yourself. Please check your order confirmation to see if the tariff for 250 Mbit/s is listed there. I suspect that it is not listed there, but I could be wrong. Alternatively, the 200 Mbit/s should be listed there. We can finish the change here. However, it is already February, so I would like to point out that the second part of the term begins with 12 months on the day of the changeover.

Send me a private message with your name, full address, customer number and date of birth. Important: Afterwards, report back here in this thread.

Regards

Grit

[Lars]

Hi,

I have now initiated the change to the 200 tariff. The written confirmation will be sent to you by e-mail in the next few hours. Do you have any further questions?

Best regards

Lars