English support needed - Changing the wifi channels.

[Idan1]

Hey, would like to get support from vodafone representatives.
I've experiencing very low speed on my wifi and after doing an analysis via the Vodafone Station router, I noticed that a lot of wifi networks using the same channels and bandwidth. I would like to manually change it but the settings for WLAN-Einstellungen are greyed out and I can not make any change. 

I was told that it was done by Vodafone and they can change it to allow me to do my own change. 

thanks for the help

Idan

[elli_8098]

Hi Idan,

The contract summary first shows the base price, and discounts like Young, GigaKombi, and Black Week are applied later. You’ll pay about €19.99 per month for 24 months, then €35. The correct amount will appear on your first bill.

[Idan1]

hi, Elli, how does that answer has anything related to my original message? I'm not interested in promotions here, rather technical help.

[elli_8098]

If you need technical help please send us a text message via WhatsApp. An employee will help you 🙂 https://vod.af/VodafoneWhatsAppHilfe

[RobertP]

dass du da nichts einstellen kannst liegt an der gebuchten "SuperWLAN" Option

kontaktiere den Support und lass das deaktivieren

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

über WhatsApp bekommst du Support in Englisch

[Silver2]

I am having the same issue and I don't remember to book any SuperWLAN. Did they solve it for you Idan?

[J0hann]

Hi @Silver2,

you can switch to Expert mode in the UI; then you’ll be able to change the settings. The button for this should be in the top right. If you need help with that, please contact our customer service via WhatsApp https://vod.af/VodafoneWhatsAppHilfe or SMS: 0172 4401212.

BR J0hann 

[RobertP]

das ist so nicht richtig, auch in der Expertenansicht sind die meisten Einstellungen ausgegraut solange die sog. SuperWLAN aktiv ist

[Silver2]

Indeed, they are greyed out in all modes. And I have tried to restore them many times via resets. And I can't submit any form to ask for the correction. Still waiting for someone to reply to me on whatsup!