Driftsethe: Störung Telefonie und Daten über Mobilfunk
TV: Die Frequenzumstellung geht weiter. In unserem Blog findest Du alle relevanten Infos. Klick hier.
Driftsethe: Störung Telefonie und Daten über Mobilfunk
TV: Die Frequenzumstellung geht weiter. In unserem Blog findest Du alle relevanten Infos. Klick hier.
Frage
Antwort
Lösung
am
05.02.2023
23:38
- zuletzt bearbeitet am
06.02.2023
07:11
von
CommunityTeam
I have two contracts with Vodafone, one of cable internet and one mobile. For both, I presented in the Vodafor store a letter asking them to cancel the Sicherheitpaket, but they didn't cancel it and now it is being charged in my two contracts! I need to have them cancelled asap, and there is no buttom available online in MyVodafone (I searcher in every single page and even tried already the step-by-step shown in vodafone page).
Can someone help me out?
Thanks!
Edit: @Isispa Post moved to the correct board
am 07.02.2023 08:21
Hey lsispa,
the Vodafone staff can certainly help you with this. Please get in touch with one of the contacts listed there
Best regards,
Matthias
am 10.06.2023 00:38
Thank you for the hint. I tried to contact via phone, but no support in English. The instructions via whatsapp were clear, I did the requested steps but it appears a message that 'No security package registered", so I can't even see the cancellation area. However I still have the costs being deducted in my both contracts (mobile and cable).
Can someone here from the support directly do the cancellation of both security packages, please?
am 10.06.2023 10:01