Cable modem second delivery

[erickrf]

Hello,

I started a new cable contract, but unfortunately the address for the modem delivery was badly processed (building number and additional info were combined without space), the delivery failed and returned to Vodafone.

I have contacted customer service by phone to correct the address, but so far haven't had any information about the second delivery. The last entry in the tracking website says it got back to Vodafone on Saturday.

I'd like to confirm if the modem has been sent (or is going to be soon) to me again.

Thank you,

Erick

[Grit]

Hello erickrf,

when did you have the address adjusted by phone? It takes a few days before a new shipment is made. If you got an info for the first delivery, it will be the same for the next one.

Regards

Grit

[nhinguyen]

Hello. I had a problem with cable delivery. I moved in a new apartment; unfortunately, the post box didn't have my name and I did it myself. That's why I couldn't receive the modem and the contract was started yesterday.

I tried to call hotline but the automated response is in German. I can not understand.

I just want Vodafone to re-deliver modem to my address. How can I process to request re-delivery?

[Peter_Co]

For english support try the social media channels listed here:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

[Torsten]

Since the TE has not reported back, I close here now. If you have any questions or concerns, simply open a new post in the appropriate board. Please note, however, that direct support is no longer possible here. It is best to read this article.