Wifi connection problems

[Airamaria]

Hello! My wifi connection is not working since morning. On the modem the lights are on though.

I tried turning it off 4 times and nothing changed. I also tried to use the ethernet cable but still no connection. 

I called Vodafone and they gave me a number. I called that number and they said write on the forum because they don't speak English well.

Could anyone please help me in English? What should I do?

Thank you 

[Valentina6]

In Charlottenburg, Berlin, the same problem with wi-fi since 16.08.2021. It doesn't work at all. Can anyone say when the problem will be solved, please?

[Martin59]

Hello Airamaria,

I'll be happy to take a look at it. In which city and state do you live?

Best regards, Martin

[Airamaria]

Hello! Thank you so much for your reply! I'm in Braunschweig, Germany. Have a good day! Best regards

[Martin59]

Hello Airamaria.

then please send me the name of the contract holder, date of birth, full address and customer number via PN .

After that please leave a short info here.

Best regards, Martin

[Martin59]

Hello Airamaria,

I have just reset the cable router to factory settings. Please test if the connection works again now.

Best regards, Martin

[Airamaria]

It's still not working 

[Claudia]

Hello Airamaria,

I couldn't find details for your WiFi on the router, what does the WiFi light on the router do? How about the settings in the router, is WiFi enabled? The login credentials are on the label on the device.

Kind regards

Claudia

[Airamaria]

The lights are on, static like usual, including the wifi mode light. 

If I go on the page 192.168.0.1 it says impossible to open it. 

[Airamaria]

So what's next? Cannot a technician be sent to look in person?