I recently agreed to a new "GigaZuhause 1000 Kabel" plan with a Vodafone sales representative who visited me at home. At the time, I had an active "GigaZuhause 100 Kabel" plan, which was set to continue until at least September 2025. My intention was to upgrade my plan to use the newly available fiberglass network in my area.
The sales representative suggested signing the new contract under my spouse's name to get benefits of an available offer and assured me that my previous contract would be canceled. We proceeded with this arrangement, signing the new contract under my spouse’s name.
However, two months later, I am still being billed for my old contract. Additionally, I never received any confirmation regarding cancellation of said contract.
How can I go about fixing this?
