Turning off the bridge-mode

[zeros0121]

Hi,

A few days ago, I changed my contract from Red Internet & Phone 50 Cable to Eazy 40.

With this new contract, I keep using the same modem that vodafone provided me, which is CGA4233DE.

This new contract, however, comes with 5g wifi but I can't access to the modem configuration.

I think this is because I've activated the bridge-mode when I was using Red Internet & Phone 50 Cable. This was to use my own wifi router and VPN.

Now, when I go to the interent setting page, it gives me the following error:

Lieber Kunde ein Fehler ist aufgetreten.

Wir kümmern uns bereits um die Behebung. Sollte diese Meldung länger als zwei Tage sichtbar sein, wendest Du Dich bitte an unsere kostenlose Service Hotline 0800-27 87 000*.

The access to 192.168.0.1 is also denied because of, i think, the bridge-mode being activated.

I'd really appreciate any help.

Best,

[RobertP]

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@zeros0121  schrieb:

A few days ago, I changed my contract from Red Internet & Phone 50 Cable to Eazy 40.

With this new contract, I keep using the same modem that vodafone provided me, which is CGA4233DE.

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I wonder why you did not receive a new router from eazy

[zeros0121]

In the contract, it says I'll still be using the same modem.

I don't know why they do it this way, but it saved me some chores because I don't have to ship it back to vodafone.

On my vodafone account page, it also states that my current contract is eazy 40.

It seems to me eazy.de is just another product line in vodafone.

[Tobias · Accepted solution]

Hi @zeros0121,

welcome to our community, can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[zeros0121]

Hi Tobias

I already contacted eazy.de and turned off the bridge mode.

Thanks anyways 🙂

Best,

[Jana478]

Hey zeros0121,

great, if it works now.

I'll close the post here then. All the best for you.

Many greetings

Jana