Status der Routersendung

[nele20]

Hi,

I ordered Cable service through on 17th November 2023

Unfortunately, I have not received any information about the shipment of the router that is essential for the installation. I have checked my emails, including spam and junk folders, but I couldn't find any confirmation or tracking details.

Given the urgency of the situation, could you please provide me with information regarding the status of the contract and the router shipment?

Thank you!

[RobertP]

and your new contract includes a router?

I am asking because it is also possible to sign a contract without a router