Issue concerning internet and wi-fi connection of my router

[clementlaplace]

Hello everobody, 

Since few hours, I did not get any internet nor wi-fi. I have no light dot except on the power one. I have made a photo to give a better description. As a non german speaking it is quite difficult to access the customer service. Is it possible to get some help,I hope it is the right place to ask for this kind of service. My customer number is XXXXXXXXXX

Best regards, 

 photo of my vodafone station

Edit: @clementlaplace  Customer number removed. Best regards Kurtler

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via WhatsApp 

Best regards Kurt