Assistance Needed for Router Delivery - New Cable Contract

[h-s-shamloo]

Dear Customer Support/Team,

I hope this message finds you well. I have not yet received my router for the new cable contract that started on September 1st. I have tried reaching out to your hotline but encountered long waiting times.

Could you kindly assist me with this matter? Your prompt help would be greatly appreciated.

Thank you in advance for your support!

[RobertP]

did you order a router?

it is also possible to sign a contract without a router

[h-s-shamloo]

Yes, it wa included in my contract. 

[Peter_Co]

You are in a customer-to-customer forum, no individual support or contact to Vodafone is available here. Did you actually sign a contract with router? For support in English use WhatsApp.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

[h-s-shamloo]

Alright, thanks for the heads up! Yeah, I've signed the contract with Router, so I'll follow up with WhatsApp. Thank you 🙂