No proper internet since 4 days in Passau

[apsara-ms]

Hello,

I have a DSL Internet in Passau. It has been inconsistent and very low speed for 4 days now. I have a lot of difficulty with work or even carrying out simple browsing. It is extremely problematic. 

I pay a lot of money for high speed and I am receiving only 30Mbps for 4 days. 

Apsara

[Andre]

Hey apsara-ms,

I'm sorry to hear that your landline is not performing well.

Did you already open a technical ticket?

I have no information regarding any disturbances / outages in this region.

Please send me a private message with your dsl customer & mobilenumber.
I'll have a look into this.

Cheers,
Andre

[apsara-ms]

Hi Andre,

I have a DSL Internet connection. I did not receive a customer number. 
I can provide my address
***
The connection I have chosen should provide 150Mbps but I am receiving a maximum of 45Mbps. It has been fluctuating and not providing this speed and ping for a week now. Kindly let me know what is the problem.

Apsara

Edit: Personal Data removed for data security. Please don't post personal data publicly. Thank you.

[Jens-K]

Hi apsara-ms,

this is a pubic forum. Please do not post personal data here.

I found your customer account and as I can see a trouble ticket has been opened already.

You are using a 175 Mbit/s connection. The minimum bandwidth is 100 Mbit/s.  

Our technicians get back to you via SMS.

You can find all data regarding your connection in our e-mail from October 24th 2020.

Regards,

Jens