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1

Frage

2

Antwort

3

Lösung

Contract termination
Peter_Badida
Smart-Analyzer
Smart-Analyzer

to whom it may concern,

 

I have in May requested via phone termination of my DSL contract.

Since I have yesterday received another request for payment, could you pls confirm that the DSL contract is terminated ? and what are next steps ?

 

kind regards

 

Peter Badida

8 Antworten 8
reneromann
SuperUser
SuperUser

You cannot cancel via Telephone - you need to send a written cancellation notice.

 

And you'll have to stick to the notice periods and contractual terms - there's no immediate cancellation possible.

inform your customer support that they can not perfrom cancellations.

I was told on the call they will trigger the process. 

 

What do I need to do ?

Where do I need to send the email ?

 

kind regards

 

Peter Badida

Send the E-Mail with your cancellation to

kundenservice@unitymedia.de

 

That's what I did and they were quick to respond.

 

Just let them know  your Customernumber (Kundennummer) and why you want to cancel your contract.

Andre
Ex-Moderator:in
Ex-Moderator:in

Hey Peter_Badida,

Did you recieve a cancellation confirmation via letter or mail?
Then it may be perfectly fine recieving more bills till the cancellation date.

If you have a dsl contract, there is no direct mail adress.
Here you find all ways of contacting us.

Vodafone GmbH - Kundenservice - Postfach 10 10 64 - 40839 Ratingen, Fax 0 18 10 - 7 00 11  

DSL-Contact Form

Cheers,

Andre


 

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I have already sent the termination request in May but never received any mail confirmation

 

also talking to your colleague on the phone, he mentioned that I will receive a mail confirmation and nothing happened

 

I have sent yesterday email to kundenservice@unitymedia.de, but so far no reply as well

 

kind regards

 

Peter Badida

Andre
Ex-Moderator:in
Ex-Moderator:in

Hey Peter_Badida,

are you using internet via dsl. Or via Cable?
Whats the excact name of your tariff?

There is no direct mailadress of the customerservice for dsl customers.

Cheers,
Andre
 

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here is the info about the DSL contract termination:

 

contract number: xxxx

Billing account number: xxxx

how should we proceed further ?

many thanks

Peter Badida

 

Edit: Please don´t post private data here. Best regards Heike (Mod) 

 

HeikeF
Ex-Moderator:in
Ex-Moderator:in

Hallo Peter_Badida,

 

please never write your data publicly.

 

You can send me a PN  with your customer number and the link to your post here.

 

Best regards

 

Heike

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